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Patient Resources

Oregon Hospital Guide allows you to search for and find data on health care in Oregon hospitals, such as patient experiencehospital financial and utilization data, and procedure cost estimates. Better information enables smarter choices when making decisions about hospitals. 

Most quality measures on are updated quarterly or as new information becomes available. Price as well as financial and utilization data is updated annually.

Early Discussion and Resolution

Early Discussion and Resolution (EDR) is a voluntary process creating a safe space for patients and their families to have an open conversation with health care facilities and/or providers when a patient unexpectedly experiences serious physical injury or death as a result of their medical care rather than their illness. EDR is a patient-centered approach that gives health care facilities and providers a way to continue caring for patients and their families, to learn from undesired outcomes, and to prevent harm to patients in the future.

To access Early Discussion & Resolution resources, call the Oregon Patient Safety Commission at (503) 928-6158 or visit them online at

Physician Orders for Life Sustaining Treatment (POLST)

Physician Orders for Life Sustaining Treatment (POLST) provides a way for patients to have, and document, an important conversation with their provider about which treatment is wanted or not wanted when they can no longer speak for themselves. Click here to review additional information about POLST and to see an educational video created for patients and families.     

Filing a Complaint or Grievance

If you have a concern regarding the quality of care provided to you or someone else, please consider contacting the healthcare organization first and ask to speak with their patient advocate and/or quality manager. The organization is responsible to address patient care complaints and grievances they receive.
  • To make a report to the state, call the Healthcare Regulation and Quality Improvement department of the Oregon Health Authority at (971) 673-0540.
If you are not able to resolve or diffuse the issue with the organization’s patient advocate and want to take further action you can also report your concern to the accrediting organization, there are three accreditation organizations for hospitals and healthcare:

Patient Experience

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a national, publicly reported survey of patients’ perspectives of hospital care. HCAHPS (pronounced “H-caps”), measures patients’ perceptions of their hospital experience. 

Patient satisfaction at Oregon hospitals can be found by clicking here and choosing the “Patient Experience” measure. The U.S. Department of Health and Human Services features Hospital Compare, a website where you can search for hospitals by location and compare them on measures such as:
  • Patient experience
  • Communication with nurses and physicians
  • Timely help
  • Pain management
  • Cleanliness